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Terms and conditions

The client can purchase, through this store grandcru.expert, wine, wine packages, gifts and wine accessories . The purchase agreement is concluded at the time that the "on-line" order is validated by the customer and is paid. An order confirmation will be sent by email by HCN consulting NV.under the name Grandcru.expert. The general conditions apply to all legal relationships in which HCN consulting as suppliers of goods occurs under the website name Grandcru.expert. The general conditions are validated by the customer , accepted at the moment than his / her order  is reveived by HCN consulting, under the website name Grandcru.expert. The general conditions of HCN consulting, under the website name Grandcru.expert raise the general conditions of the customer or a third party. Deviations are only enforceable by written confirmation of HCN consulting, under the website name Grandcru.expert  In the case of an allowable deviation these conditions apply to all items for which no derogations occur . By connecting to the website of HCN consulting, under the website name Grandcru.expert the visitor declares to have read these terms and conditions.

Price

The prices indicated on the shop are  expressed in Euros and are including all taxes, but do not include shipping costs. The shipping and delivery costs for the customer are calculated at the end of the order, in addition to the price of the selected products. The shipping and delivery costs are stated separately during the checkout of your order and may vary by day and per order. 

Stock

The quantities available on the website are for your information only and may vary with reality. HCN consulting, under the website name Grandcru.expert reserves the right not to deliver a product that no longer appears to be in stock. To the extent possible HCN consulting will update the website and the customer, under the website name Grandcru.expert in case the delivery date can not be guaranteed. If necessary, the customer has the option to cancel the order partially or completely without any additional costs. 

Delivery and delivery time

HCN consulting, under the website name Grandcru.expert will endeavor to respect the delivery times indicated on the website. HCN consulting, under the website name Grandcru.expert can not be held responsible for a late delivery or when a packet is lost by third parties or due to unforseen circumstances. After the order confirmation and the required payment, the goods will be delivered to the delivery address, indicated by the customer. To proceed with delivery of an order it may be that the customer is contacted to verify the accuracy of the order. This may cause some delay in delivery. The customer is requested to note the contact information (phone number, email address, ...) register and when  he / she is unattainable. HCN consulting, under the website name Grandcru.expert will do everything possible to reduce waiting time in case of a delay.

If the order is not delivered within 2-10 working days, without any notice of HCN consulting, under the website name Grandcru.expert, the buyer has the right to cancel the order without charge. We are  entitled to send the delivery in parts. The extra costs for subsequent deliveries are carried by HCN consulting, under the website name Grandcru.expert. HCN consulting, under the website name Grandcru.expert does not deliver to PO boxes. If an order is not delivered within the specified time, an investigation by the carrier is being done and this may take several days. During this period we can not refund or send another shipment. It is important that the client checks upon receipt of his / her products has been send  in accordance with the order, and if it does not,  the client has to indicate what is wrong. This must be indiciated on the delivery note before signing it. In the absence of such a indication, the goods are irrevocably accepted by the customer as being in compliance with the placed order, and thus free of defects and / or damage. The customer bears the risk from this moment.

Orders are shipped via private transport from  HCN consulting, under the website name Grandcru.expert or with an external carrier. 

Retention

HCN consulting, under the website name Grandcru.expert reserves the right of ownership of the goods that were delivered to the customer until the complete payment.

 Place of delivery

Delivery shall be deemed to occur at the place indicated by the customer as stated in his / her order.

 Complaints

All comments on the bill or the goods are to be announced within 8 calendar days to  HCN consulting, under the website name Grandcru.expert. Tel. 0032 (0478/901489) on normal business hours or by email: info@Grandcru.expert 

Disputes

All legal relationships between HCN consulting, under the website name Grandcru.expert and the customer is governed by Belgian law irrespective of the country where the order is placed. In case of any disputes, the court of Tongeren is the only court who may decide the dispute.